Cookie Policy – Wheelers ePlatform
This Cookie Policy describes what cookies or similar tools (collectively, cookies) are used on ePlatform websites and apps (all our services), why they are used, how do we use them and the types of cookies we use.
What are cookies?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
ePlatform uses first-party (set by ePlatform directly to your device) and third-party cookies for several purposes, such as to perform core functions and to remember the library site's and user's preferences for quicker navigations.
We also use cookies to understand how the website performs, how you interact with our website, keeping our services secure that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies does ePlatform use?
There are 3 types of cookies we use - Necessary, Functional and Analytics.
Necessary
Necessary cookies are strictly required for our sites and services. They ensure the basic functions to work properly, and these cookies are used in a few ways including:
Authentication. To remember your login state so you don't have to login again as you navigate through different pages.
Security. To protect user from unauthorized access.
Stripe cookies. Third-party cookies used by Stripe (our credit card payment gateway) to store options of the Stripe gateway functionalities for making payment.
Cookie preferences. To store your cookie settings, so we don't need to ask again when you've confirmed your preferences.
Functional
Functional cookies help to remember some user and library preferences, so user doesn't need to keep updating the setting again when performing the function, these cookies are:
Download report. Remember the file format when downloading report.
Remember me. Auto populate username for login.
Wisepop cookies. Third-party cookies used by Wisepop to ensure pop-up notice shows as per configured.
Analytics
Analytics cookies help ePlatform to understand user behaviour by collecting data and reporting site usage.
Google cookies. Third-party cookies used by Google Analytics to keep track of site usage and to store information how users use the website for analytics and research.
What are the third-party cookies that we use?
ePlatform website uses Google Analytics (https://analytics.google.com) and ePlatform iOS and Android apps are using FireBase (https://firebase.google.com) to collect data for research and anaytics. We use Stripe (https://stripe.com) as our credit card payment gateway provider, and WisePop (https://www.wisepops.com) as our marketing platform to display popup notice on the website if needed.
How do I change the cookie preferences on my device?
You can change your cookie preferences any time by clicking on Cookie Settings. This will let you revisit the cookie settings and change your preferences or to disable some cookies right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Please visit the browser offical website to learn how to manage your cookies on the device's browser.
How frequent do we change our Cookie Policy?
This Cookie Policy was last updated on 8 June 2023. We will continue to review the Cookie Policy against new technologies, business practices, and its users' needs, and may make changes to the Cookie Policy accordingly. Please check back periodically for updates.
Contact Information
If you have any questions with regards to this Cookie Policy, please contact dpo@eplatform.co.